What happens after you have lodged your report

Once you have lodged your report, we forward your report, along with any documentation you have provided, to the designated person at the subscriber organisation within one business day of receiving it.  If you have additional information about your complaint after the report has been made, we can also pass this onto the subscriber organisation.

The subscriber organisation then decides how it will respond to the report.

Integrity Line can provide you with updates on the status of your report, if we are given status information by the organisation.

What Integrity Line can (and can’t) do

It is important to understand that Integrity Line is an independent complaints receipt service.  This means that we provide an independent and secure channel for you to make a complaint about a subscriber organisation – but we do not handle your complaint once it has been made.  This is the responsibility of the subscriber organisation.

Integrity Line cannot:

  • Assist you with the drafting of your report;
  • Provide counselling or emotional support. If you need emotional support, please contact Lifeline on 13 11 14;
  • Handle your report once the report has been provided by us to the organisation;
  • Represent you or any other individual involved in a later investigation or other proceeding, or
  • Provide you with any advice on how your report will be handled by the organisation or what the outcome will be.

How we treat your information

All information that you provide to us in relation to your report will be treated by us as strictly confidential and handled in accordance with the information on this website and our privacy policy.

Integrity Line applies the highest standards of data security and record-keeping.  All online reports are kept in a secure database, and all hardcopy documents that we receive are kept in a secure cabinet.

If you have any queries about how your information will be dealt with by the organisation, you should contact the organisation directly.

 

Frequently Asked Questions

If you lodge a report online and you provide a valid email address, you should receive an email acknowledgement of your report within an hour. If you lodge online and you do not receive an email acknowledging receipt, please check your junkmail folder and, if you still can’t find it, then contact us on 1800 468 456.

We will provide your report to the designated person at the subscriber organisation within one business day of receiving it.

Integrity Line has a small team of highly trained employees who staff our confidential telephone report line and review the reports that are lodged online. Each employee of Integrity Line has significant training in reports-handling, workplace relations, dispute resolution, data security, confidentiality and whistleblower protection. Each report is handled by a maximum of one consultant and supervisor, before being forwarded to the designated person or persons at the subscriber organisation. All information that you give us will be treated with the utmost confidentiality and security by Integrity Line.

The subscriber organisation determines the person or persons at that organisation who will review your report and decide how to handle it.

Integrity Line will provide all the information that you give us in your report to the designated person or persons at the organisation. All information that you provide to us in relation to your report will be treated by us as strictly confidential and handled in accordance with the information on this website and our Privacy Policy.

If you have any queries with respect to how your information will be dealt with by the subscriber organisation, you should contact the organisation directly.

Integrity Line will treat your report in the same way as all other reports, except that if you do not provide us with any contact details, we will not be able to contact you to confirm receipt of your report, discuss your report or tell you any information we receive about its progress. Also, without any contact details, the subscriber organisation will not be able to correspond with you about your report.  In such circumstances, you can contact us by calling 1800 468 456 during business hours quoting your reference number.
That is possible, because the subscriber organisation determines which person at the subscriber organisation will see and deal with your report. If you wish to contact the Board of Directors or whoever is the most senior person at the organisation, you may be able to do that directly yourself.

If you lodge a report using our telephone report line (1800 468 456), the Integrity Line operator who takes your call will confirm its receipt and give you a reference number.

If you lodge a report online and you provide a valid email address, you should receive an email acknowledgement of your report (including a reference number) within an hour. If you lodge online and you do not receive an email acknowledging receipt, please check your junkmail folder first, then contact us on 1800 468 456.

Once you have lodged your report or finished giving your report to the operator on the telephone report line, you will be given a reference number. Write down this reference number, as you must provide this when dealing with Integrity Line about your report. You can call us on 1800 468 456 or send us an email to follow-up on your report. We will then provide you with any information we have been given from the subscriber organisation about any action taken as a result of your report. If the subscriber organisation has not provided any further information about your report, the Integrity Line operator will let you know.

Should you decide you do not wish to proceed with your report you can notify Integrity Line via our telephone report line or via email, quoting your reference number.

Please note that whilst we will advise the organisation that you wish to withdraw your report, it is up to the organisation as to how they will respond to your request. Depending on the nature of the things you have reported, the organisation may decide to continue with an investigation or other response. In some cases, an organisation may decide that it is legally bound to continue to respond to the report once it has been made aware of certain types of conduct.

Yes. If you recall more information which you did not include in your original report, or you want to change your report, you can update your report by emailing us, including your reference number if you have one.
Only with your consent. We will only provide your personal or contact details to the organisation if you indicate that you want us to do this, by ticking that box on the form or by telling the telephone operator. If you wish, you can provide Integrity Line with your personal or contact details on a strictly confidential basis, so that we (and not the organisation) can communicate with you.
Integrity Line takes your privacy seriously. You can find Integrity Line’s privacy policy here.

Integrity Line applies the highest standards of data security and record-keeping. All online reports are kept in a secure database, and all hardcopy documents that we receive are kept in a locked cabinet. In accordance with good business practice, we keep files for seven years after the file is closed, and then destroy the file (using secure document shredding) unless we assess that there is a reason to keep that record for a longer period of time.

Integrity Line applies the highest standards of data security and record-keeping at our office in Melbourne. All online Reports are kept in a secure database, and all hardcopy documents that we receive are kept in a locked cabinet.
We occasionally consider completely de-identified data for statistical and reporting purposes. Data is considered on an aggregated basis (quarterly and/or annually), and broken down by geographic region and industry type. There is no way that an individual person or organisation could be determined from the de-identified data.